Manage your workshop and after-sales service with modullo customer service.
With modullo customer service, choose the solution that offers you a flawless tracking for your after-sales service and repairs follow-up. Tracking repair estimates saves you valuable time while optimizing your repair and processing costs.
Customer service dossier
Customer service dossier & complete follow-up of the file in connection to your customers and in connection with your suppliers if the repair is subcontracted
- Create the dossier (customer, article, defect, date of purchase, guarantee, accessories etc …)
- Manage repair quotes
- Send automatic emails to your customers
- Standard exchange / repair / credit notes
- Pictures & attachments
- Print documents & labels related to your after-sales service
View the availability of your resources
- Schedule by resource (full time / four fifths / half time etc …)
- Existing schedule
- Leave / sickness / holidays
Filter your resources according to skills or characteristics
Thanks to modullo’s planning management, you can drag and drop tasks into your employees’ schedules. The copy / paste / move functions let you manage this quickly & efficiently.
Integration and link with your ERP
If you don’t want to use our integrated invoicing solution, you can receive information from your current software and track the information.
- API Webservices REST – JSON
- modullo Scheduler which permits programming synchronization
- Export structured flat files (manual or programmed)
- Import flat structured files (manual or programmed)
Reporting & alerts
Alerts: Be notified when the contract is not completed
- Resolution time not met
- Total duration of resolution not met
- Customer dissatisfaction
Thanks to our 4 reporting tools, you can measure the efficiency and profitability of your customer service in real time.
Create your personalized control panel.
- By technician or technician group
- By customer
- By file or type of file
- By intervention or type of intervention
- By project
modullo customer care is used by our customers:
Ready to run your business more easily?
Ask for the modullo trial version for free and check if modullo meets your needs.